Player Information
Support
Safe troubleshooting that protects progress before anything is reset.
Before troubleshooting
- Open Settings → Export Save and keep the downloaded JSON backup.
- Open Settings → Copy Diagnostics and retain the report for your support message.
- Do not clear site data or uninstall the app until the save is backed up.
Game does not start
- Reload once and confirm JavaScript is enabled.
- Use a current Chrome, Edge, Safari, or Firefox release.
- For local phone testing, keep the host computer and phone on the same Wi-Fi.
- A LAN HTTP address needs the host server to remain running.
Sound is unavailable
- Tap a game control once; browsers require a player gesture before audio begins.
- Confirm Music and SFX are enabled in Settings.
- Check the device media volume and silent-mode behavior.
- Background music pauses when the game is not visible.
Layout or orientation issue
Rotate once, then pause and resume. Do not reload during an active chamber unless necessary; Active Chamber Recovery will preserve the current run when possible.
Include device model, browser, orientation, and the copied diagnostics report when requesting help.
Save recovery
Use Settings → Import Save and inspect the backup summary before restoring it. The game also keeps a pre-upgrade recovery snapshot when save data is migrated.
Support should never ask for passwords, payment data, authentication codes, or unrelated personal files.
Contact route
Email imknyce@gmail.com. Attach the diagnostics report and describe the last action that worked, along with your device, browser, and orientation.
Send only information needed to diagnose the game. Support will never ask for passwords, payment data, or authentication codes.